Privacy Policy

At the Valiram Group (Quivo’s Parent Company), we value your privacy and strive to protect your personal information in compliance with governing laws of the countries we operate in.

Your data has been collected in accordance with such laws and our privacy policy is applicable to all the brands run by the Valiram Group.

Our Privacy Policy has been drafted out to help you understand how Valiram Group and all the Brands we operate across multiple regions collect, manage and store your Personal Customer Information. We have also included under which circumstances we will share your information and what security measures we use to store this data. As an organization, we strive to maintain the highest standards of Data Security and Privacy, always adhering to the laws of each Country we operate in.

We reserve the right to, at our sole discretion, and depending on how Privacy Laws in each country we operate in change, to modify, update, add to, discontinue, remove or otherwise change any portion of this Privacy Policy, in whole or in part, at any time. When we amend this Privacy Policy, we will revise the “last updated” date located at the top of this Privacy Policy.


Brands operated under Valiram Group Portfolio collect Personal Customer Information either through our stores, through our online presence or when customers make purchases. Information collected can include, but is not limited to, Name, Contact Details, Demographics and Payment Details if a transaction is being carried out.

All our registration points, written or electronic, include an authorization from you to opt-in to our records. We may combine the information we collect online with the information we collect offline.

When you provide us with Personal Customer Information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to us collecting your data and using it for that specific reason only.

If after you opt-in, you change your mind, you may withdraw your consent to be contacted, by emailing us at with the subject line “unsubscribe” or by clicking on the unsubscribe link on any of our emails.


The information we collect from you may be used for the following purposes:

To fulfill your requests for products and services
Keep you updated about your orders
Keep you informed about our new stores, products and services
Where appropriate for Market Research


Information collected about you may be disclosed in the following events or to the following entities:

If we are required by law to do so
Third- party service providers to enable them to perform a business
With other marketers, as permitted by law, unless you direct us so. In the event we do this, payment information will never be part of information shared
Content and information that you submit through any of our Social Media channels may appear on any of our sites and we are not responsible for the Privacy Practices of any of these platforms.


All direct payment gateways we use adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


In order to provide the above services to you, we may share your Personal Customer Information with our subsidiaries and affiliated companies worldwide, including our franchisors and brands operated under the Valiram Group Portfolio, or third-party service providers who are employed to perform functions such as marketing, payment, fulfillment and delivery of orders. These service providers are subject to confidentiality obligations and may only use the Personal Customer Information to perform the necessary functions and not for other purposes. We are not responsible if any of these third-party services breach these confidentiality obligations.


To protect your Personal Customer Information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this website. We do link the information we store in cookies to any personally identifiable information you submit while on our website.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers “help” file. Reference for cookies can be found at

We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our website.

If you reject cookies, you may still use our website, but your ability to use some areas of our website, will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming.

Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transact as a guest or add items to shopping bag). A cookie cannot read data off your hard drive.

Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by our sites only and does not cover the use of cookies by any advertisers.

We do use cookies on point of collection pages of email address but we do not use them in emails.

Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.

Valiram Group includes links to other websites. Such websites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can know where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you are visiting. That policy may differ from ours. If you can’t find the privacy policy of any of these websites via a link from the website’s homepage, you should contact the website directly for more information.


When you visit any of Valiram Groups websites, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

Your computer’s IP address
Browser type
Webpage you were visiting before you came to our site
The pages with in our network you visit
The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at